Q) Are program details available online?
A) No, program details are not available online. We feel that program information is an exclusive, confidential benefit to our members and we would not want to make that information available to just anyone. Furthermore, we are better able to give our members the most up-to-date program possible if they just send an email or call us – we’ll fax a copy of the most recent program.

General Questions

• What are your office hours?
• How do I join the Group?
• Who is Elite Automotive Marketing?
• I am a manufacturer or manufacturers’ representative. How do I get a member roster?
• I am a manufacturer. How do I find out if a particular company is still a member of Elite?

Major Marketing Questions

• How do I get set up to use central billing through Major Marketing?
• Do I call you for a price on a product or do I call the manufacturer?
• Do I call you to inquire about credits to my account or do I call the manufacturer?
• Do I call you to inquire about returns or do I call the manufacturer?
• Do I call you to inquire about shipping status or do I call the manufacturer?
• Do I call you to place an order or the manufacturer?
• How do I get a copy of an invoice? What if I have a question about my invoice?

Membership Dues Questions

• How do I get a statement of my account?
• Why do I belong to a specific group (Power Heavy Duty, Axxis or Eagle Nation) but my statements and my rebate checks are from “Elite Automotive Marketing”?
• Why didn’t I get an invoice for my monthly dues?
• Do you accept credit card payments?
• When is my membership dues payment due?

Program Questions

• Are program details available online?
• How do I get a copy of a program?

Rebate Questions

• Where is my rebate check?

Website Questions

• I don’t see my excess stock item on the “Swap Shop” – What happened to my entry?
• How do I get a password so I can log-in to the member-only areas?
• Why doesn’t my password work?